Privacy Policy – Supremaxis LLC

    This Privacy Policy explains how Supremaxis LLC ("Supremaxis," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website at supremaxis.com and engage with our travel concierge services. By using our website or services, you agree to the practices described in this policy.
  

1. Who We Are

Supremaxis LLC is a premium travel concierge company registered in the State of Wyoming, USA. We are located at 30 N Gould St, STE R, Sheridan, WY 82801. You may contact us at any time at contact@supremaxis.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you submit a quote request, contact us, or engage our services. This may include:

Full name, email address, and phone number
Travel destination, dates, and itinerary preferences
Number of travellers and any special requirements
Billing and payment information (processed securely through third-party payment processors)
Passport or identification details where required to book travel
Communication records including emails and messages

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This is collected through standard web server logs and may include cookies.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and respond to your quote requests and inquiries
To arrange, book, and manage travel services on your behalf
To communicate with you about your itinerary, booking confirmations, and service updates
To issue invoices and collect service fee payments
To comply with legal and regulatory obligations
To improve our website and services based on usage patterns
To send you information about our services that may be of interest to you (with your consent)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information Sharing and Disclosure

We may share your personal information with third parties only in the following circumstances:

Travel Suppliers: Airlines, car rental companies, hotel groups, and other travel providers who need your information to fulfil bookings made on your behalf.
Payment Processors: Secure third-party payment processors who handle transactions on our behalf. We do not store full payment card details on our servers.
Legal Compliance: Where required by law, court order, or governmental authority.
Business Operations: Service providers who assist us in operating our business (such as email platforms or CRM tools), subject to confidentiality agreements.

All third parties with whom we share your data are required to handle it in accordance with applicable privacy laws and to use it only for the purpose it was shared.

5. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. We use cookies to:

Remember your preferences
Understand how visitors use our site (analytics)
Ensure the website functions correctly

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and to comply with legal obligations. Booking records and financial information are typically retained for a minimum of seven (7) years in accordance with US tax and financial regulations. You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted communications (HTTPS), restricted access to personal data, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your personal data
The right to object to or restrict processing of your data
The right to withdraw consent at any time (where processing is based on consent)
The right to data portability

To exercise any of these rights, please contact us at contact@supremaxis.com. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supremaxis LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: contact@supremaxis.com